“We’ve Never Seen a Legitimate Credit-Repair Operation”
Steven Baker, director of the Federal Trade Commission’s Chicago regional office.

Credit repair can damage your credit report, FICO score and finances...
Despite the phenomenal claims made by most credit repair companies, all they do is dispute trade lines in the name of the consumer. The filing of a consumer dispute is the only method anyone other than the creditor, a credit reporting agency or the repository itself has to affect change in any repository file. A credit repair company cannot do anything the consumer cannot do themselves for free and faster, in fact – they cannot even obtain a copy of the consumers’ credit report as credit repair companies are prohibited access to Experian, Trans Union and Equifax.
Consumers can obtain free copies of all three repository files in minutes at AnnualCreditReport.com and if errors are found, dispute them online at no cost. They are also provided a toll-free number to reach a live person that can answer questions and assist them with the process if needed, including faxing documentation all at absolutely no cost. Except for credit rescoring, this is fastest method possibly of updating a consumer’s credit file.
Here’s the step-by-step for the only free credit repair solution
Credit Repair poses real risks to Consumers…
Besides the monetary risks associated with credit repair, the actions of a credit repair company can damage your FICO score. Most credit repair companies simply dispute every derogatory item appearing on your credit report. Those creditors that verify the disputed items often update the data reported to the repositories including the reporting dates. The result of frivolously disputing trade lines often results in lowering your FICO scores. The dispute process also means you are providing your current address to creditors, which can also result in new collection contacts and phone calls. Here are a few other warning signs to look out for…
Charging up-front fees in violation of Federal law
Many credit repair firms violate Federal law by requiring up-front fees often disguised as “account set-up” or analysis fees. Some require you to purchase a training manual for hundreds of dollars just to access “free” credit repair. Credit Repair Organizations Act – Public Law 90-321, 82 Stat. 164 “404. Prohibited practices. b) Payment in Advance. — No credit repair organization may charge or receive any money or other valuable consideration for the performance of any service which the credit repair organization has agreed to perform for any consumer before such service is fully performed.” The entire text of the CROA is available at http://www.ftc.gov/os/statutes/croa/croa.shtm
Does not accept credit cards (or attempts to disguise PayPal® as a merchant account)
This is an important warning sign, it often means the firm is unable to gain approval to process credit cards (a physical inspection and positive financial history is required). Companies with questionable pasts or practices instead will often require you pay using a third party credit card processing company, check by phone, ACH/direct debit or other means which may provide less protection in the event of fraud. Some will demand post-dated checks before providing any service (you’re expected to trust them with your confidential credit and banking information, but they don’t trust you for payment.)
Web based, no physical location or allows contact by email only
Any company can provide a few positive references. Do your homework on any credit repair firm before sharing any confidential credit data or credit card information with them. You can verify how long their website has existed using any domain lookup tool such as http://www.domaintools.com/ You will often find that although they may claim to have been in business for “decades”, in reality their websites are newly formed. Most credit repair companies found on the Internet are simply re-selling services provided by other companies – so you’re often unable to determine just who will have access to your personal information.
A Special Warning For Mortgage Professionals
In an attempt to help mortgage applicants qualify, (or as a means to generate additional income), we often see mortgage brokers and bankers recommending credit repair for their borrowers. While there are usually options to assist consumers in improving their FICO scores (often in 24 hours) – credit repair is almost always a bad choice. Aside from the problems identified above, credit repair presents a special risk to mortgage professionals.
Engaging in credit repair is a violation of every repository contract – regardless of the credit reporting agency you utilize.
Over the years we have seen numerous audits conducted by the repositories that result in the termination of that broker or lenders access to credit data. These audits are often triggered by borrowers, who at the recommendation of credit repair companies, frivolously dispute items contained in a credit report provided to them by a mortgage professional. The repositories monitor patterns on frivelous disputes received, matching them to recent inquires into that consumer’s credit report. All three repositories (Experian, Trans Union and Equifax) publish a monthly list of mortgage companies (and individuals) which are barred access to credit data through every credit reporting agency – Essentially putting that firm out-of-business.
Mortgage professionals – Before recommending your applicant dispute items on his/her credit report, either directly or through a credit repair company, it’s important that you understand how the data on your applicants credit report impacts their FICO score and the potential impact of any changes (see Mortgage Alchemy.) Because FICO scoring is often counter-intuitive (e.g. paying off a collection account usually results in lowering the consumers FICO score) the best advice is to first talk to your credit reporting agency. Here are a few examples of how what you don’t know may be hurting your applicants…
- When reviewing a tri-merge report, it’s often difficult (depending on your credit provider, it may be impossible) to determine what is being reported by each repository. In many cases, you are unable to tell which items to dispute through which repository. The merge logic used to produce the tri-merge is often responsible for errors on the tri merge report, in which case no dispute of the repositories is needed.
- If your borrower disputes any trade line, that item is locked from any further actions until the dispute is resolved. It might have been possible through re-scoring tools to correct the item in as little as 24 hours. This would no longer be an option once a dispute is lodged.
- There are other options that are much faster than filing a dispute (such as e-Oscar whereby the trade line can be updated in minutes.)
- It is possible that removing an item (even if that item contained derogatory data) can cause a drop in the FICO score, or worse yet – that item might have been part of the minimum required to produce the FICO score. Once removed – you’ve lost your FICO score entirely.
You can’t un-ring a bell, unless you are certain of what you’re dealing with and the resulting change (if any) to the credit score, it’s best to have your credit reporting agency confirm your actions will provide the expected results. If your credit reporting agency can’t provide these crucial services, you need a new CRA.
Thomas P. Conwell III
President, Credit Technologies, Inc.®
Director, National Credit Reporting Association (NCRA)
About Credit Technologies
Credit Technologies does not provide credit repair services, nor do we allow parties engaged in credit repair access to our technologies. CTI services are available exclusively through a national network of certified mortgage professionals. If you’re looking for access to mortgage rescoring services for your personal credit report, please visit our Consumer Rescoring Section.
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